Fast Track Claims Process
If your vehicle has broken down we at A1 Approved do not wish to add to the inconvenience so please contact us on our free phone number 0800 9706860 in the first instance where a member of our Customer Services Team will give help and guidance where-ever possible.
The garage must then call A1 Approved Claims Department on our free phone number or they can email us on firstname.lastname@example.org to discuss the repairs prior to commencing the work. We do reserve the right to inspect the vehicle and / or the failed part(s) and also to nominate the repairing garage.
Once A1 Approved Claims Department have given the approval for the repairs to be completed by issuing a specific authorisation number for your particular claim, your garage may fax us the repair invoice detailing their work and our claims authorisation number. Providing the fax contains the necessary details we will contact your repairing garage and pay them over the telephone using our dedicated A1 Approved Claims Department debit card to save you having to pay their invoice. We just ask that the original invoice then follows in the post.
- A1 Approved is the only warranty company that give you and your garage a free phone number to call in the event of a claim.
- A1 Approved is the only warranty company that can pay your claim for you over the phone to your repairing garage (subject to the garage accepting card payments).
- 73% of all our paid claims are started, authorised, invoiced and paid on the same day!
No other warranty company can offer their customers this level of service and peace of mind.
Our Claims Office is open 09.00 to 17.00 Monday to Friday and is closed Bank Holidays.